How can I change my direct deposit information?

Answer:

It is common to need to change your banking information for your pension payments. Below are the directions to change your direct deposit.
- Through a voided check
  - One way to change your direct deposit is through a voided check. To do this, please provide us with a blank check with “VOID” written across it. You can send us this via mail or provide it to us in person.
  - Ensure both the account and routing numbers are clearly visible on the check. Below is an example of a voided check:
- Through a direct deposit letter:
  - Another way to provide us with your direct deposit information is through a direct deposit letter from your bank. These can be easy to get and are a great alternative if you do not have a check book.
  - It differs from bank to bank on how to obtain a direct deposit letter. For many banks, you can request one from your bank app and it will send you the letter through email. For other banks, you can access this letter from their website.
    - Some banks may require you to call or come in person to obtain a letter.
  - Please ensure the letter contains your name, the bank you use, and your account and routing numbers.
You can send us either the check or letter by mail, email (ehayes@cambridgeretirementma.gov), or by fax (617-868-3477).
If none of these options work, please contact our office so we can figure out a way to get you your pension payments.

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